Senior Learning Consultant/ Customer Success Manager ( f/m/d)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

•
Customer Partnership & Success

•
Operations & Project Management

•
Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.

Tasks

Customer partnership & success

•
Act as a strategic partner to enterprise clients.

•
Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales

•
Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.

•
Identify learning needs and convert them into program strategies.

•
Manage expectations, feedback loops, and success metrics.

•
Maanage risks and spot upsell potentials

Operations & project management

•
Coordinate timelines, resources, trainers, and delivery across all stakeholders.

•
Ensure programs run smoothly, on time, and within scope.

•
Track risks, milestones, and operational metrics.

•
Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design

•
Lead the architecture of blended learning programs.

•
Translate client goals into clear pedagogical concepts.

•
Collaborate with trainers to ensure consistent instructional quality.

•
Iterate programs based on learner data and evidence.

Your impact:

•
Influence the design quality of enterprise programs measured by NPS

•
Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.

•
Shape and collaborate with the team on how our methodology evolves with customers

Requirements

Necessary:

•
3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.

•
Full professional competency in German (C2)

•
Familiarity with enterprise client communication and proven ability to listen, persuade, and support

•
"Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.

•
Ability to translate business goals into learning interventions

•
Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

•
Experience in designing learning programs, especially blended learning concepts

•
Excellent training or workshop facilitation skills.

•
Strong understanding of AI and automation technologies

•
Knowledge about "Winning by Design"

•
Data-driven mindset and ability to read and build reports.

Benefits

30 vacation days per year + unlimited home office days, remote work in Germany, or work from our beautiful Berlin office—you choose

•
A highly dynamic startup environment where you can grow and reach the next stage of your career.

•
The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!

Find more English Speaking Jobs in Germany on Arbeitnow