Senior Customer Success Manager (m/f/d)

Your mission

As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion

• Lead implementation and change projects with multiple stakeholders

• Consult customers on governance, meeting preparation, collaboration, and decision-making processes

• Facilitate onboarding sessions, workshops, trainings, and enablement formats

• Identifyadoption risks and develop clear actions to increase usage and customer value

• Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders

• Share customer feedback and insights with Product, Tech, Sales, and Leadership

• Improve CS processes, playbooks, and scalable enablement materials

Your profile

• Based in Germany

• Fluent German C1/C2

• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management

• Experience working with enterprise customers and complex stakeholder structures

• Strong communicationand stakeholder management skills in German and English

• Ability to consult customers, lead workshops, and translate complexity into clear next steps

• Structured, proactive, hands-on, and customer-first mindset

• Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus

• Strong understanding of corporate decision-making processes and organizational hierarchies.

• Experience working with Executive Offices, Board Offices, or Corporate Secretariats.

• Proven experience engaging with C-level executives and senior management

Why us?

• 100% remote work and flexible working hours

• High ownership in a fast-growing SaaS company

• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales

• Close collaboration with enterprise customers and senior stakeholders

• Transparent, trust-based culture with fast decision-making

• 2–3 offsites and workshops per year

• Clear development paths and a steep learning curve

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