IT Operations Specialist

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to end the wait.Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.MissionAlan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.IT at Alan is not a helpdesk. Run and support take roughly 60% of your time; the rest goes to build projects you co-own with the IT Engineer leading them.The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.Scope🛟 Support & OncallOwn L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineersTriage, communicate to users during incidents, and escalate appropriatelyDocument recurring issues and reduce ticket volume through self-service💻 Device lifecycle & endpoint complianceOwn the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrievalMaintain role-based Kandji blueprints and least-privilege configurationsContribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidenceOwn the physical side: laptop locker, hardware inventory, office equipmentTake over day-to-day device operations as we bring them back in-house from our outsourced provider🔑 Identity, access & SaaS platformsOwn onboarding and offboarding end-to-end, across both automated and manually-managed toolsAdminister Google Workspace, SSO/SAML, licences and access reviewsManage day-to-day vendor relationships and procurement on your scope⚙️ BuildCo-own a build project alongside the IT Engineer who leads itExamples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collectionShip automation and self-service tooling that measurably reduces IT toilMilestonesFirst 2 monthsJoin IT oncall rotation (helpdesk) with buddy/shadowing supportDiscover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO, Alan Home)Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)First 6 monthsHandle IT oncall shifts autonomously, solving most problems that do not require engineer inputOwn onboarding/offboarding workflows end-to-endHave wide knowledge of Alan's processes, equipment, and toolsContribute to a build project alongside an IT EngineerFirst yearBe regarded as an expert on at least one topic beyond the oncall rotation (e.g. MDM, SaaS admin, compliance documentation)Contribute on device compliance improvements (MDM, EDR, FileVault) across all countriesShip automation or self-service projects that measurably reduce IT toil, with limited guidanceLead small to medium IT projects end-to-end3 yearsFully autonomous on the User Experience & Platform workstreamsLead medium to high-complexity IT projects end-to-endMentor newer team members, reduce bus factor through documentation, automation and knowledge sharingWhat we're looking forMust-have - Technical/hard skills:1-3 years in IT operations (or strong internship / student association background in a tech environment): device management (MDM, ideally Kandji), SaaS administration, basic identity & access management (Google Workspace, SSO)Operational reflexes: can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experienceAutomation & AI appetite: scripting basics (Python, Bash) or low-code, and an instinct for what should be automated or delegated to AI rather than repeatedDocumentation mindset: writes clear, structured documentationLearning velocity: Picks up new tools and processes quickly.Must-have - Behavioral / soft skills:Delivers with attention to detail: handles run tasks reliably and consistentlyRaises questions and identifies frictions: spots problems, flags them, and suggests improvementsService orientation: cares about the Alaner experience, and is comfortable proposing a better solution than the one asked forCross-team collaboration: partners effectively with Workplace, Security, People and Engineering; explains technical topics clearly to non-technical stakeholdersProactive: Identifies what needs doing and proposes next steps (with guidance where needed)Nice-to-have skills / Bonus points if you have:macOS fluency: comfortable troubleshooting macOS, understands the Apple ecosystem (Apple Business Manager, DEP enrollment)Experience with Kandji specificallyExposure to security compliance frameworks (ISO 27001, SOC 2, HDS), even just awarenessSaaS vendor management and/or license administrationInterest in automation and coding (even from college/school projects)Experience in a fast-growing, multi-country tech companyLanguages: Fluent French & Professional English🌍 How we workLocation: You must be legally eligible to work from France. 🎯 Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. You want to know more about Alan?🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to workCompensation: €46K – €53K • €18K – €27K Equity • Level B0 - B1 €46K – €53K • €18K – €27K EquityFind more English Speaking Jobs in France on Arbeitnow