Founding Product Success Manager, Head of CS Track

About BoWattBoWatt is building agentic requirements and systems engineering software for manufacturing. We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents.We bootstrapped BoWatt to €500k+ ARR before raising our first round. BoWatt is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo.You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups.The roleAs our Founding Product Success Manager, you will sit between our customers and product team. You will own customer success after the initial sale while also playing a hands-on role in shaping and improving the product.This is not a traditional Customer Success role. You will work directly with customers, understand their problems in depth, and work with our engineers to turn those problems into product improvements.Own the customer relationship after the initial sale, from onboarding through successful adoption and long-term partnershipBuild strong relationships with users, champions, and senior stakeholders at large Mittelstand companies and Tier-1 enterprises in the DACH region and beyondSpend significant time with customers to understand their workflows, problems, and product needsDrive product adoption across customer teams and help users integrate BoWatt into their day-to-day engineering processesEnsure customers get measurable value from BoWatt by regularly reviewing progress, identifying blockers, and developing practical solutionsRun operative product management for customer-driven improvements: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementationTest new features with customers, collect feedback, and iterate together with the product and engineering teamsOwn customer-facing software incidents and bugs end-to-end, from initial investigation and reproduction through prioritization and resolution with engineeringIdentify opportunities to expand BoWatt within existing customers across additional teams, use cases, and business unitsBring structured customer feedback into the product team and help shape our product roadmapBuild and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer successDevelop deep expertise in BoWatt's software, customers, and target industriesDuring your first 6 months, you will work closely with our CPO and product team to develop the product, industry, and customer knowledge needed to gradually take ownership of increasingly complex customers and product initiatives.YouYou genuinely enjoy working with customers and building strong, long-term relationshipsYou enjoy getting into the details of customer problems and figuring out how the product can solve themYou write clearly, communicate confidently, and know how to get to the point with both technical users and senior stakeholdersYou are highly structured and take ownership of driving projects and customer initiatives to completionYou can understand complex customer challenges and turn them into clear, practical solutions and product requirementsYou are proactive: you identify risks and opportunities early rather than waiting for customers to raise themYou are comfortable working with technical B2B products and are curious about how engineering and manufacturing teams operateYou are comfortable working closely with software engineers and discussing bugs, features, priorities, and trade-offsYou want to grow into a domain expert across our software, customers, and industryYou are ambitious, resourceful, and willing to go the extra mile to make customers successfulRequirementsAt least 2 years of experience in Customer Success, Product Management, Account Management, Implementation, Solutions Consulting, or a similar customer-facing B2B software roleAlternatively, experience in a technical customer-facing role at an industrial manufacturer, engineering company, or technology businessExperience onboarding customers, managing ongoing customer relationships, and driving product adoptionExperience translating customer problems and feedback into clear product requirements is a strong advantageStrong project management skills and the ability to coordinate multiple stakeholders and initiatives in parallelComfortable working with CRM, product management, and customer success toolsAbility to understand technical products and communicate effectively with both technical users and business stakeholdersFluent German required; English is our internal working languageManufacturing, engineering, product management, and/or startup experience is a bonusWhat we offerCompetitive salary based on experience25 vacation days per year, plus public holidaysCompany retreatsSignificant ownership from day oneDirect exposure to customers, product, and engineeringThe opportunity to help define how Product Success works at BoWatt as we scaleInterview process30-minute screening call — Nat or Malte60-minute interview — CPO, CEO60-minute culture fit interview — CEO + CPOOffer and reference checksWe aim to complete the entire interview process within 14 days.Find Jobs in Germany on Arbeitnow