About the Role
We are an online business in the luxury gift market. 80% of our revenue comes from export.
Vos missions
The job will consist of :
• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot…)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons
Vos compétences
Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
An appreciation of group work, knowing how to manage stress and urgency during peak season.
Understanding of online tools and the internet
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.
90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
Avantages
673 Euros per month
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Requirements
Qualifications
- Experience: Fresher
Skills & Languages
analytics Market & Role Insights
trending_up In-Demand Companion Skills
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Tip: Highlighting these companion skills in your resume can increase your match score during applicant screening.
payments Estimated Market Compensation
100 comparable listingsMarket Median: ₹34,500. Range reflects the 25th to 75th percentile of similar active roles on Jobsfiy.
speed Category Snapshot: Customer Service
Active Category Roles
194+
Remote Flexibility
8% Remote
Target Experience
Entry-level
How to Stand Out When Applying for Customer Service Assistant
Applying for the Customer Service Assistant position at zChocolat in Forcalquier? Before submitting your application on Jobsfiy, review the key qualifications, core skills, and experience expectations listed above to ensure your profile highlights relevant achievements and measurable outcomes.
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